Help

The short answers. A human is at support@frameraiser.com for everything else.

For group leaders

What does it cost our group?

Nothing. Setup is free, there are no monthly fees and no minimums. We make our money inside the base price of each order; your markup on top is entirely yours.

How does our group get paid?

By check, mailed to the address you enter at setup. Your Sales & Earnings screen shows every order, what your group earned on it, and what has been paid out.

We raise for several programs — can we track them separately?

Yes. Add each program (JV football, drama, chess…) in your store settings; buyers pick which one they are supporting, and every order is tagged to it. Your earnings report breaks out by program.

Who uploads the photos?

Families do, at the moment they order — straight off their own phones. You never collect, upload, or approve photos.

What about photo rights?

The person ordering confirms they have the right to print the photo as part of checkout. Photos that are never purchased are automatically deleted within 72 hours.

Can we see how sales are going?

Your dashboard shows orders and earnings live, per program, from your first sale.

For families

How long does delivery take?

Framed prints ship in 7–10 days. A wall set ships together in one box.

What if it arrives damaged?

Reply to your order email and we replace it free. Every frame is checked by hand before it leaves, but carriers are carriers.

Will my photo print well?

We check before you pay: any size that would not print beautifully from your photo simply is not offered.

Is my photo shared anywhere?

No. Photos families bring are used to make your order and are never displayed publicly or shown to other buyers.